Terms of use

1About Vopola

Vopola is a web service for live quizzes. As the host, you build a quiz, show the questions on a big screen and run the quiz from a control room. Players join with a code, a link or a QR code and answer in their phone’s browser, with no app and no account.

Vopola is provided by:

Company

Saiokatta AB

Company reg. no.

559527-9380

Registered with

Swedish Companies Registration Office (Bolagsverket)

VAT no.

SE559527938001

Address

Hägerstensvägen 170, 126 53 Hägersten, Sweden

Email

support@vopola.com

These terms are an agreement between Saiokatta AB and you, the person who creates an account. If you create the account for a company, school, club or other organisation, the agreement is with the organisation, and you confirm that you are authorised to accept the terms on its behalf.

Players need no account and enter no agreement with us, but anyone who plays must follow the rules under Acceptable use.

2Your account

You sign in with your email address. You are responsible for keeping the account details accurate and for making sure no one else gets access, for example through your email.

An account belongs to an organisation, which holds the quizzes, sessions and branding. Whoever creates the organisation is its owner.

You must be at least 18, or have a parent’s or guardian’s permission, to create an account.

You accept these terms when you create your account. We store when that happened and which version of the terms you accepted: the date they were last updated.

3Plans

Vopola has a free plan and a paid plan, Pro. The free plan has limits, for example on how many people can take part in a session, how many sessions you can host per month, how many questions a quiz can have and which question types and themes are included. The limits that apply are shown in the service. Pro has higher limits and more features.

Pro cannot be bought yet. Before it can, we will publish the terms for purchase, payment and the right of withdrawal here.

We may change what the plans include and where the limits are, including on the free plan, when there is a reason to: to develop the service, to adapt it to new technology or changed costs, for security reasons or because the law requires it. We will tell you about a change to your disadvantage at least 30 days in advance. If a change makes Pro worse for you in more than a minor way, you may cancel Pro free of charge and get back what you paid for the remaining time.

4Acceptable use

You may use Vopola privately, at work, at school and at events. Neither you nor your players may:

• break the law or add content that is illegal, offensive, threatening, discriminatory or sexual
• use images, text, music or trademarks you do not have the right to use
• ask players for sensitive personal data, such as health, religion or political opinions, or for national identity numbers
• try to access other people’s quizzes, sessions or accounts, or get around the plans’ limits or security features
• load the service with automated requests, bots or load tests without our permission, or scrape content
• use Vopola to send spam, spread malware or impersonate someone else

As the host, you are responsible for what is shown in your quizzes, including the names and team names players type in. In the control room you can remove a player who does not follow the rules.

If the terms are broken, we may remove the content and suspend the account; see Termination.

Reporting content

If you see something in Vopola that you believe is illegal or breaks these terms, email support@vopola.com. Tell us where it is (for example the link or join code), why you believe it is illegal or breaks the terms and, if you like, your name and email address. We will confirm that we received the report, assess it without undue delay and tell you what we decided. We do not moderate content automatically; a person assesses each report.

If we remove content or suspend an account, we will tell the person concerned what the decision covers, why, and how they can ask us to reconsider it. Authorities and users can reach us at support@vopola.com, in Swedish or English.

5Your content

You keep all rights to what you put into Vopola: questions, answers, images, logos and other material.

So that we can run the service, you give Saiokatta AB the right to store, copy, adapt and display the content, for example to resize an image, show the quiz on the big screen and on players’ phones, show the results page to anyone with the link while you share it and produce exports. This right is non-exclusive, royalty-free and lasts only as long as the content is in the service and our backups. We do not use your content for anything else, such as advertising.

You confirm that you have the right to use what you add and that it follows these terms. Images you choose through image search come from Unsplash and may be used under the Unsplash licence.

Vopola’s software, design, brand, themes and graphics belong to Saiokatta AB. You may use them in the service, but not copy them or use the brand as your own.

6Players’ personal data

When an organisation hosts quizzes in Vopola, the organisation is the controller for the players’ data in those quizzes: names, team names, answers, points and times. Saiokatta AB is then its processor. The processing lasts for as long as the organisation has a Vopola account, and the players’ data in a session is deleted automatically 12 months after the session. This section is our data processing agreement with the organisation. It applies from when the organisation accepts these terms, which happens when its account is created, and if the organisation wants a signed copy, it can email support@vopola.com.

We commit to:

• process the data only to make the quizzes work – showing it, scoring, saving results and producing exports – and in line with the choices the organisation makes in the service, which are its instructions
• not process the data in any other way, and not transfer it to a country outside the EU and EEA in any way other than as set out in the privacy policy, unless the law requires it – and in that case tell the organisation first, unless the law prohibits it
• tell the organisation straight away if we believe an instruction breaks data protection law
• make sure everyone working on Vopola is bound to keep the data confidential
• protect the data with technical and organisational measures: encrypted transfer, a database that itself ensures each organisation can only reach its own data, player keys that only work for their own place in one session, limits on how many requests can be made, access to the systems only for those who need it and backups at our database provider; see also the privacy policy
• use only the sub-processors listed in the privacy policy, and before adding or replacing one, email the organisation’s owner at least 30 days in advance and update the list, so the organisation can object or close the account before the change
• bind every sub-processor by contract to the same data protection obligations as ours, and remain fully liable to the organisation for the sub-processor’s work
• help the organisation respond when a player wants to exercise their rights, and pass on any such request that reaches us
• notify the organisation without undue delay if we become aware of a personal data breach affecting its players
• help the organisation with security, data protection impact assessments and prior consultation with the supervisory authority, based on the information available to us
• let the organisation download the players’ answers and points as a file before the data is deleted, so it can choose between getting it back and only having it deleted
• delete the players’ data in a session when the organisation asks, automatically 12 months after the session, and when the account is closed, unless the law requires us to keep it
• give the organisation the information it needs to show that these commitments are met, and allow for and contribute to audits, including inspections, by the organisation or an auditor it appoints

The organisation is responsible for having a legal basis for letting the players take part, for informing them and for deleting the participant data when it is no longer needed. In the service, the host can remove players, choose whether the results page is shared and, after a session, delete the players’ data.

When a private person hosts a quiz for family and friends, we are responsible for the processing in Vopola ourselves; see the privacy policy.

7Availability

We work to keep Vopola running when you need it, but we cannot promise that the service will always be available or free of faults. We may carry out maintenance and fix faults, and change the service as described under Plans.

Vopola needs an internet connection and an up-to-date browser on the big screen, in the control room and on players’ phones. Try your quiz in the preview before an important event, and have a plan in case the connection fails.

8Liability

We are not liable for indirect losses, such as lost profit, lost data or an event that did not go as planned, nor for faults caused by your equipment, your connection or anything else beyond our reasonable control.

These limitations do not apply if we caused the loss intentionally or through gross negligence, and they do not limit the rights you have under mandatory law, for example as a consumer.

You are responsible for your content and for using Vopola in line with these terms and the law.

9Termination

You can stop using Vopola whenever you like. If you want us to delete your account, email support@vopola.com from the account’s email address. What is deleted is described in the privacy policy.

We may suspend or close an account if the terms are broken, if security requires it or if a law or an authority’s decision requires it. Where possible, we will tell you why first.

If we shut Vopola down, we will tell you at least 30 days in advance, so you have time to download your results. If you have paid for Pro, you get back what you paid for the remaining time.

10Changes to these terms

We may change these terms when there is a reason to, for example when the service or the law changes or for security reasons. We will tell you about a change to your disadvantage in the service or by email at least 30 days before it takes effect, together with what is changing. If you do not accept the change, you can close your account before it takes effect, and if you have paid for Pro, you then get back what you paid for the remaining time. If you do not close your account, the new terms apply from that day. Changes required by law or for security reasons, and changes that are not to your disadvantage, may apply immediately.

11Governing law and disputes

These terms are governed by Swedish law. If you live in another EU or EEA country and use Vopola as a consumer, you keep the protection that the mandatory law of your country gives you.

If you have a complaint, contact us first at support@vopola.com. If we cannot agree, consumers can turn to the Swedish National Board for Consumer Disputes (ARN), arn.se. As a consumer in the EU, you can also bring proceedings in the country where you live. Other disputes are settled by the Swedish courts.

12Contact

Send questions about these terms to support@vopola.com.

Company

Saiokatta AB

Company reg. no.

559527-9380

Registered with

Swedish Companies Registration Office (Bolagsverket)

VAT no.

SE559527938001

Address

Hägerstensvägen 170, 126 53 Hägersten, Sweden

Email

support@vopola.com